Residents of Bahria Enclave Islamabad are increasingly frustrated following a sudden hike in monthly maintenance charges, while the overall quality of services has visibly declined over the past few months.
According to recent bills, the monthly maintenance amount has increased from approximately PKR 4,913 to PKR 5,219, reflecting a 6–7% increase, and for residents paying after the due date, the amount goes as high as PKR 5,711, which is nearly a 16% jump compared to previous months. This increase has come as a shock, especially when residents feel they are receiving less value for more money.
Decline in Essential Services
What has amplified residents’ dissatisfaction is the noticeable drop in service standards, which were once considered a strong selling point of Bahria Enclave.
- Security presence has been reduced in several sectors, leaving residents concerned about safety.
- Water supply issues have become frequent, forcing residents to repeatedly lodge complaints.
- Cleaning and sanitation services are inconsistent, with delayed or missed schedules.
- Residents report having to call multiple times for the same issues, often without timely resolution.
For many, the question is simple: Why are charges increasing when services are deteriorating?
Repeated Complaints, Little Accountability
Residents state that complaints regarding water shortages, street cleaning, and general maintenance often require repeated follow-ups. Even after logging multiple complaints, resolution is slow, and in some cases, temporary at best.
This has led to growing concerns about lack of transparency and accountability in how maintenance funds are being utilized, especially when service delivery no longer matches earlier standards.
A Call for Transparency and Improvement
Residents are not against reasonable increases—provided they are justified. What they are asking for is:
- A clear explanation for the increase in maintenance charges
- Restoration of security in all sectors
- Reliable water supply and sanitation services
- A more responsive complaint-handling system
Bahria Enclave has long marketed itself as a premium living community. To maintain that reputation, it is essential that service quality improves alongside any increase in charges, not the other way around.
Final Thoughts
A 6–16% increase in maintenance bills, without visible service improvements, naturally leads to dissatisfaction. Residents hope that the management will take these concerns seriously, engage openly with the community, and ensure that maintenance charges genuinely reflect the services being provided.
A well-managed community is built not just on infrastructure, but on trust, responsiveness, and consistent service delivery—qualities residents of Bahria Enclave are still hoping to see restored.
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